| Pre Sales Support |
Requirement assessment |
Technical solution – includes network recommendation, bandwidth, video product solution including connectivity and display unit / accessories |
Competitive analysis ( if required ) and positioning |
Commercial support for closure |
Order implementation |
Network liasoning (ISDN), if required |
Integration with display unit and accessories |
Integration with display unit and accessories |
Integration with existing network |
Post installation |
On site support during warranty |
On site support during AMC |
Support includes trouble shooting, equipment repair / replacement / standby provision during repairs, software upgrades |
Partners
Income from equipment rental constitutes less than 2% of the total sales. SEC needs to keep a stock of stand-by equipment for Demonstration of System Capability to potential customers. 
